We provide flexible multilingual community management support across various social media channels, supporting organisations who want to make an impact in the world of social.
What Is Community Management?
Community Management is an essential part of any growing business, and determines your tone of voice and brand values. We tailor our community management service to meet your specific requirements, whether you’re a budding start-up or a large corporation, we can offer a tailored Community management plan that suits you and your business.
Ensuring that you provide the best possible customer experience is a key element in the growth of your business, as well as maintaining consistency within your brands tone of voice, customer feedback, customer queries, responding to any positive engagement and negative feedback – all of which all play a part in how your brand is perceived by any potential or existing customers.
We provide our Community Management service to provide extra support for our clients across their Social Media networks. This service is as tailored as they come, as we like to ensure that we’re covering every possible aspect of your requirements to commit to your customers’ overall expected experience and your brand guidelines.
We’ve curated a dedicated team of Community Managers to ensure a service that is proactive and efficient across social media, offering first responses, translation support, direct messaging and engagement using multiple languages. We currently provide this service in six different languages for national/multiple accounts, although we are continually expanding on our translation/language services, so please feel free to let us know if you require any particular language.
What Does Community Management Include?
Community Management isn’t just about responding to your comments on social media and calling it a day. We offer a full, responsive management service dedicated to evolving your online presence.
We provide our Community Management service to provide extra support for our clients across their Social Media networks. This service is as tailored as they come, as we like to ensure that we’re covering every possible aspect of your requirements to commit to your customers overall expected experience and your brand guidelines.
And evolution doesn’t happen overnight – we work with you and your business to develop your services, providing a monthly report and overview, where our expert analysts take into account all aspects of your online presence, and what we can do to improve it.
How Our Community Management Services Help You
Every business and community is unique, which is why our services are tailored and developed to encompass your specific requirements. That way, our community management services can really help your business make an impact.