should you remove the review?
Google reviews can determine the success of your business and unfortunately, there are people out there that will leave negative/false Google reviews. But can you do something about this?
Having a mix of mainly good and a few bad reviews on Google isn’t always a bad thing, it can show customers that you are real and that sometimes, things don’t go to plan. With negative reviews, it’s always best to respond with something positive to show that you have listened and understood their issue. But with fake/nasty reviews sometimes the best thing to do is to remove it.
Throughout the article we will walk you through the process on how to delete a bad review:
How to remove a bad google review?
- Log into your Google My Business.
Register yourself on Google as the business owner and enter the businesses details on Google.com/business.
- Select the 'Reviews' section.
In the menu you can select the ‘Reviews’
- Find the Review. Click on the three-dot Menu.
The three dots will be in the top right hand corner of the review.
- Select the Option 'Flag as Inappropriate'
This then prompts Google to review your request. It may take a while for google to make a decision but you could draw more attention to this by getting others to report the review.
- If it Fails.
If Google decides to keep the review you can then report the review to Google Small Business Support.
How to report a review to google small business support?
Register yourself on Google as the business owner and enter the businesses details on Google.com/business.
- Scroll down and Select 'Contact Us'
In the menu you can then select the ‘Reviews’
- Select 'Customer Reviews and Photos' then 'Manage Customer Reviews'
The three dots will be in the top right hand corner of the review.
- Choose between help via Phone, Web Chat or Email.
This then puts you in contact with someone at Google to discuss the review.
- If it Fails.
You can tweet the Google My Business team @GoogleMyBiz from your business account and someone will take things from there.
How to remove a bad google local review?
- Log into your Google Account.
Use your login details for your business account.
- Open Google Maps.
In your browser.
- Search for your Business and View your Reviews.
- Select 'All Reviews' and Locate the Review.
You will see all your businesses reviews.
Locate the review you want to remove.
- Click the Three Dots in the Top Right. Select 'Flag as Inappropiate'
Google will walk you through the next steps.
- Fill out the Form 'Report a Policy Violation' and Submit.
More Advice
By now you should be able to remove any fake/inappropriate reviews that you may find on your account. Remember, if it is just a complaint you are best to acknowledge the issue and make it right for the customer.
If you are still struggling with getting a review removed feel free to get in touch with a member of our team on 01509 357587 or by contacting us at support@lowaire.com.
